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Our Sponsors


Business Development of the Year (Independent)

Sponsored by AAH Pharmaceuticals


Dave Tattersall, Head of Independent Sales AAH Pharmaceuticals

Nrependra Singh and the Borth Pharmacy Team

Finalist
Recognising the potential possessed by independent pharmacies to innovate in relation to technological advancements, Nrependra kickstarted the development of Repeat Click – a solution to maintain communication, accountability, multi-partnership working, expertise and safety, without compromising on convenience for the patient. As a result, the journey the prescription takes from the patient, to the GP, to the pharmacist, and back to the patient, is seamless and effortless, all on one safe and efficient platform. Additionally, through their utilisation of the tool, patients are able to protect their local community pharmacy and its vital role in the local economy.

The Fferyllwyr Llyn Team

Finalist
Nearly two years ago the team at Fferyllwyr Llyn were keen to do something different and develop innovative solutions to healthcare issues faced locally. The team’s vision was subsequently to launch a service that they could deliver from all their pharmacies on a regular basis, making the best possible use of pharmacists’ skills. In close collaboration with Betis Cadwaladr Local Health Board (LHB), they decided that training all of their employed pharmacists to become independent prescribers in the field of minor ailments was the way forward, with the aim of launching an Acute Conditions Service.

Gareth Rowe and the Nantymoel Pharmacy Team

Finalist
The team’s objective has been threefold – to create more pharmacist ‘time’ to devote to services and to develop the service portfolio offered at the pharmacy; to promote those services to the local surgeries and gain their support in recommending them to customers; and, finally, to advertise to patients the offerings which are now available to individuals. In order to fulfill these aspirations, a dispensary team of dispensing assistants, GPhC-registered technicians and an accuracy checking technician has been created, enabling the assembly process to be managed, without pharmacist input, beyond the clinical check stage.

Dave Tattersall, Head of Independent Sales AAH Pharmaceuticals

The Fferyllwyr Llyn Team

Winner
Nearly two years ago the team at Fferyllwyr Llyn were keen to do something different and develop innovative solutions to healthcare issues faced locally. The team’s vision was subsequently to launch a service that they could deliver from all their pharmacies on a regular basis, making the best possible use of pharmacists’ skills. In close collaboration with Betis Cadwaladr Local Health Board (LHB), they decided that training all of their employed pharmacists to become independent prescribers in the field of minor ailments was the way forward, with the aim of launching an Acute Conditions Service.

Independent Community Pharmacy Practice of the Year

Sponsored by Cambrian Alliance


Nathan Wiltshire – Group Chief Executive, Cambrian Alliance

The Fferyllwyr Llyn Team

Finalist
Fferyllwyr Llyn was established in July 2003 and since then has grown to be an independent group of four pharmacies leading the way in the delivery of pharmaceutical care in North West Wales with innovative and exciting services. At the heart of Fferyllwyr Llyn team’s work is their vision and drive to not only deliver already well-established clinical services, but to embrace change and be the first in North Wales to deliver the independent pharmacist-led Acute Conditions Service. The achievement of having five pharmacists qualified as independent prescribers in a small independent pharmacy group, as well as having the Acute Conditions Service being delivered in all of their branches, clearly demonstrates commitment and dedication to the profession and to the health of the local population.

The Mayberry Pharmacy Team

Finalist
Blackwood
After acquiring the business in 2005, it was totally refitted in 2007, quadrupling the size of the existing dispensary. With consideration to service development opportunities, two consultation rooms were built, and in 2009 the basement was repurposed, allowing for the development of robotic dispensing, as well as the Mayberry Pharmacy monitored dosage pouch system, MediPack. MediPack utilises state-of-the art robotic technology to dispense patients’ prescriptions into easy-to-open pouches, which are then automatically checked using an optical scanning pouch inspector to guarantee accuracy. The system is designed to improve compliance, thus reducing the frequency of missed medication. In facilitating self-medication, MediPack helps foster patients’ confidence in their ability to adhere to medication regimes – promoting independence, improved medication management, and helping to bolster long-term patient outcomes.

The Hopwoods Pharmacy Team

Finalist
Llanederyn
The pharmacy was established in 1991 and recently relocated into new premises close to its original location in March 2019. Since the relocation, the dispensary size has trebled, boasting a modern design with separate dispensing areas for acute, repeat and MDS prescriptions, a quick advice area, and a confidential consultation room. During COVID-19, 10m of extra storage space was freed up to accommodate the unprecedented demand, while their script filing and shelf numbering system reduced the time taken searching for completed items. Working closely with their local surgery, the pharmacy have actively promoted CAS through instore and digital marketing, resulting in a significant increase in the uptake of the CAS to enable GPs to focus on COVID-related patients and queries. The numbers registered have risen from 100 to over 250 within two months post-lockdown.

Nathan Wiltshire – Group Chief Executive, Cambrian Alliance

The Mayberry Pharmacy Team

Finalist
Blackwood
After acquiring the business in 2005, it was totally refitted in 2007, quadrupling the size of the existing dispensary. With consideration to service development opportunities, two consultation rooms were built, and in 2009 the basement was repurposed, allowing for the development of robotic dispensing, as well as the Mayberry Pharmacy monitored dosage pouch system, MediPack. MediPack utilises state-of-the art robotic technology to dispense patients’ prescriptions into easy-to-open pouches, which are then automatically checked using an optical scanning pouch inspector to guarantee accuracy. The system is designed to improve compliance, thus reducing the frequency of missed medication. In facilitating self-medication, MediPack helps foster patients’ confidence in their ability to adhere to medication regimes – promoting independence, improved medication management, and helping to bolster long-term patient outcomes.

Excellence in Delivering Self-care Agenda in Community Pharmacy

Sponsored by
Johnson & Johnson


Graham Powrie, UK Pharmacy Lead, Johnson & Johnson

The Mayberry Pharmacy and MediPack Team

Finalist
Blackwood
Mayberry Pharmacy have for some time realised that a large proportion of their customers on multiple medications find it difficult to safely manage their own medication at home. This may be particularly pronounced in the elderly population, those with cognitive issues, and individuals who may have physical difficulties, such as arthritis. MediPack have therefore simplified the process, packaging all medication into easy-to-open pouches that significantly improve medication compliance and patient health outcomes. Mayberry Pharmacy believe that supporting their patients to manage their own medication at home is not only beneficial to the individual in question, but to their family and the NHS as a whole.

Cerian Screen

Finalist
Talybont Pharmacy
Prior to her start in Talybont Pharmacy, Cerian had worked for Stop Smoking Wales and was keen to start the service in Talybont. The uptake was tremendous, and the success rate was over 60 per cent. During the pandemic, with it being difficult to attain a GP appointment, patients have increasingly turned to the pharmacy even more as a front-line service. This is not just with Choose Pharmacy and IP appointments, but also in accessing advice in relation to the management of general and mental health during lockdown. With the advent of the pandemic, the owner Gary Jones, also the owner of Prodeliverymanager, was approached by the Welsh government to provide a logistic application for vulnerable patients self-isolating. Cerian was happy to work full-time to allow Gary time to implement his app nationwide.

Nrependra Singh and the Borth Pharmacy Team

Finalist
In an attempt to ascertain the needs of the local community, an open event was organised by the pharmacy alongside Dr Fish and Dr Hoscar from Borth Surgery. In July 2019 the local community were invited to meet with them and discuss their expectations and future hopes regarding the pharmacy and surgery. As a result of this event, a number of service improvements were made, including increased patient awareness of emergency services within the pharmacy, treat and triage services, influenza vaccination services, and common ailment services. Additionally, clearer communication between the pharmacy and the GP service was cultivated, leading to further benefits for the patient. In response to the COVID-19 pandemic a Facebook page was developed in order to enhance the patient experience and service delivery, with the local community deeming it helpful, reassuring, and pragmatically informative. Additionally, the Repeat Click software means that patient queries can be answered without making a phone call to the pharmacy or GP surgery regarding prescription queries.

Graham Powrie, UK Pharmacy Lead, Johnson & Johnson

Cerian Screen

Winner
Talybont Pharmacy
Prior to her start in Talybont Pharmacy, Cerian had worked for Stop Smoking Wales and was keen to start the service in Talybont. The uptake was tremendous, and the success rate was over 60 per cent. During the pandemic, with it being difficult to attain a GP appointment, patients have increasingly turned to the pharmacy even more as a front-line service. This is not just with Choose Pharmacy and IP appointments, but also in accessing advice in relation to the management of general and mental health during lockdown. With the advent of the pandemic, the owner Gary Jones, also the owner of Prodeliverymanager, was approached by the Welsh government to provide a logistic application for vulnerable patients self-isolating. Cerian was happy to work full-time to allow Gary time to implement his app nationwide.

Hospital Pharmacy Team of the Year

Sponsored by Ethypharm UK


Neil Peters, National Sales and Marketing Manager, Specialty Products, Ethypharm UK Ltd

Rhys Williams and the Princess of Wales Pharmacy Cardiology Team

Finalist
Cwm Taf Morgannwg University Health Board
With patient care a core concern for the team, they encourage the individuals they assist to take an active interest in their health. In particular, in the pharmacist-led up-titration clinic, the patient is involved in decisions regarding their HF management, while issues are addressed appropriately. As well as providing pharmacist-led services, the team have also gained approval to train the cardiology pharmacy technician to provide anticoagulation counselling to patients at ward level. With many medications being employed in cardiology that require continuous infusion and titration of doses to response, such as intravenous nitrates and inotropic agents, the team are integral in aiding the prescribing, administration and titration of these drugs. As a result of their efforts, drug monographs were created, ratified and published for doctors and nursing staff to ensure the safe and effective administration of these agents.

Alex Speakman and the Pharmacy Nutrition Support Team and Aseptic Services Team, SMPU

Finalist
Cardiff & Vale University Health Board
Established in 1999 at the University Hospital of Wales, since 2001 the team have been providing a local service for patients requiring long-term home parenteral nutrition because of intestinal failure. They contributed massively to NHS Wales’ response to the Calea Home Parenteral Nutrition crisis earlier this year.     The commercial supplier, Calea, experienced significant capacity restrictions, imposed by the regulator with little notice. This meant that patients’ supply of HPN was suddenly affected and individuals experienced insufficient supplies of PN. The team thus took up the challenge of risk assessing patients receiving HPN in Wales to identify the highest risk patients that needed to continue on bespoke compounded PN bags and those that could potentially be temporarily prescribed alternative ‘off the shelf ‘bags – working tirelessly to set up the processes and procedures required.

The Care of the Elderly Pharmacy Team, Princess of Wales Hospital

Finalist
Cwm Taf Morgannwg University Health Board
The Princess of Wales Hospital COTE Pharmacy Team have redesigned their approach to delivering pharmaceutical services to frail elderly patients, becoming increasingly resource and skill-efficient. The previous work system required three pharmacists and two pharmacy technicians to screen every patient for clinical and / or technical input. A novel approach to the pharmaceutical service was devised and implemented, focusing on a prioritisation tool which was designed to prudently improve service delivery and focus on utilising all the skills of the COTE team. The innovative approach has resulted in it now taking two pharmacists and two pharmacy technicians a total of eight hours daily to provide the service. The significant time saved has been reinvested back into the service, and there has been a tangible benefit to many areas, including patient safety, and cross-sector working.

Harriet Hyman and the Critical Care COVID-19 Response Team

Finalist
Swansea Bay University Health Board
In the face of the unique challenges of the pandemic, the team were able to ensure the continuity of supply of medicines for COVID-19 patients receiving care on the intensive care unit, at a time when national shortages risked the unavailability of some key critical care medicines. This was a crucial factor in the care of these patients and without the actions of this team, patient care and recovery would have been seriously compromised. Within days the critical care lead had designed a pharmacy training programme for pharmacists to provide support in the critical care unit and this was delivered for pharmacists from across the health board, increasing the number of pharmacists providing care on the unit.           Additionally, they worked to reassure pharmacy staff; some of whom may have felt uncomfortable in a new and unfamiliar setting.

The Digital Services Pharmacy Team

Finalist
Swansea Bay University Health Board
This year the Digital Services Pharmacy Team, with tremendous support of the Pharmacy Department, have successfully implemented Hospital Electronic Prescribing and Medicines Administration across Neath Port Talbot Hospital. The instant benefits observed from using the e-prescribing system include substantial efficiencies – enabling time to be released to care – while prescriptions are legible and complete, thus saving time querying information with prescribers. The need to search for a medication chart has been eliminated, too, as well as the need to rewrite full or missing charts. Furthermore, there are efficiencies on discharge where the pharmacy team are no longer required to frontload the discharge prescription, as prescribers can easily transcribe discharge medications from the inpatient chart. Medicines reconciliation and pharmaceutical care plans are now documented electronically and stay with the patient’s record when transferred to another ward.

Neil Peters, National Sales and Marketing Manager, Specialty Products, Ethypharm UK Ltd

Alex Speakman and the Pharmacy Nutrition Support Team and Aseptic Services Team, SMPU

Winner
Cardiff & Vale University Health Board
Established in 1999 at the University Hospital of Wales, since 2001 the team have been providing a local service for patients requiring long-term home parenteral nutrition because of intestinal failure. They contributed massively to NHS Wales’ response to the Calea Home Parenteral Nutrition crisis earlier this year. The commercial supplier, Calea, experienced significant capacity restrictions, imposed by the regulator with little notice. This meant that patients’ supply of HPN was suddenly affected and individuals experienced insufficient supplies of PN. The team thus took up the challenge of risk assessing patients receiving HPN in Wales to identify the highest risk patients that needed to continue on bespoke compounded PN bags and those that could potentially be temporarily prescribed alternative ‘off the shelf ‘bags – working tirelessly to set up the processes and procedures required.

Innovations in Service Delivery in Community Pharmacy (Independent)

Sponsored by Numark


Jeremy Meader, Group Sales and Marketing Director, Numark

Nrependra Singh and the Borth Pharmacy Team

Finalist
With the COVID-19 crisis highlighting the importance of resources which benefit the whole system – including the patient, local pharmacy and GP surgery – the team subsequently developed Repeat Click software, which connects all three parts of the system, working on the same platform. Patient queries can therefore be answered without making a phone call to the pharmacy or GP surgery regarding prescription issues. Further enhancing their service delivery, the pharmacy transitioned to a new, innovative and pilot PMR system called Titan PMR (from Invatech). Titan uses full FMD, and boasts a full Rx scanning feature, as well as utilises on-screen Rx clinical checks, and has a bar code system at all stages, from start to finish – resulting in dispensing errors being significantly reduced. Titan allows the pharmacist to supervise remotely, with access to a mobile PMR – particularly helpful during COVID-19.

The Pharmacy Team

Finalist
Evans Pharmacy, Barry
When lockdown happened at the end of  March, the pharmacy were faced with an unprecedented dilemma of how to safely service their 6,000-plus patients in Barry. Working with the medical centre team next door, they therefore came up with the Evans Pharmacy Aneurin Drive Through. As the medical centre boasts its own large carpark, they were able to arrange to use a portacabin through April-to-July, and as patients drove up to the medical centre, they were greeted by the team in the carpark asking if they were there to collect or drop off a prescription. For collections, utilising walkie talkies the team (in full PPE) were able to bring out prescriptions from the pharmacy into the portacabin and then hand the appropriate supplies to the patients without them getting out of their cars.

The Fferyllwyr Llyn Team

Finalist
The team were keen to look at ways of fulfilling patients’ needs and working closely with GP practices to deliver better care, as well as employing the skills of independent pharmacist prescribers for the benefit of patients. In close collaboration with Betsi Cadwaladr Local Health Board it was decided that establishing an Acute Conditions Service would be the best way of meeting the needs of the local population. Two of the pharmacy’s pharmacists were on the health board’s task and finish group that over a period of 12 months developed the service. During September 2019 the Acute Conditions Service was launched at their first pharmacy in Blaenau Ffestiniog, closely followed by the other two branches in Llanbedrog and Nefyn in October. Since then, the team have acquired a new branch at Aberosch and are already delivering the service there.

Gareth Rowe and the Nantymoel Pharmacy Team

Finalist
Demonstrative of the pharmacy’s innovative ethos, they aimed to look beyond the traditional methods of the dispensing process, while maintaining confidence in both accuracy and safety. The opportunity to do this was presented in July of this year when they were selected to become the second site in the UK, and the first in Wales, to pilot the innovative Golden Tote supply service provided by their main wholesaler, Phoenix Healthcare Distribution. Golden Tote uses enhanced ordering software to order the individual items required for an individual prescription. When they are supplied, each item is scanned using barcode technology to ensure that the correct product is supplied to the correct patient. The team have also focused on ensuring that patients have access to the services most needed during this time – such as the Common Ailments Scheme and the Emergency Supply Service.

Niki Watts and Team

Finalist
Vale of Neath Pharmacy
Going from strength-to-strength, the pharmacy has been successfully relocated to a new purpose-built, high-tech health centre. All of the staff have risen to the challenges of the change and been trained on the new technology, which includes a dispensing robot and V-motion screens. With everything in the pharmacy now conducted on computers, the setting has been designed to enable every staff member to have their own workspace and computer. Additional progression in the pharmacy has involved the commencement of an independent prescribing service, and the establishment of a technician-led smoking cessation service. Working with a multidisciplinary perspective, a pharmacist sits in on the GP’s weekly meeting on a Monday morning where they can have an input to the local services. They also sit in on cluster meetings, discussing the health needs of the local population.

Jeremy Meader, Group Sales and Marketing Director, Numark

The Fferyllwyr Llyn Team

Winner
The team were keen to look at ways of fulfilling patients’ needs and working closely with GP practices to deliver better care, as well as employing the skills of independent pharmacist prescribers for the benefit of patients. In close collaboration with Betsi Cadwaladr Local Health Board it was decided that establishing an Acute Conditions Service would be the best way of meeting the needs of the local population. Two of the pharmacy’s pharmacists were on the health board’s task and finish group that over a period of 12 months developed the service.

Innovations in Pharmaceutical Public Health

Sponsored by Kent Pharma

 


Alex Saint, Commercial Director, Kent Pharma

The Boots Pharmacy Team

Finalist
Port Talbot
Aware of the advantages reaped by the Common Ailment Service in making it easier for people to receive NHS-approved treatment and simultaneously freeing up GP appointments, when Chris Bryan joined Boots Port Talbot, he realised that he could make a difference to the health of the community he serves through it. In addition to this scheme, the pharmacy team have improved other NHS services they offer; implementing the stop smoking service, emergency contraceptive service, and providing a medicine use review to eligible patients to ensure that they are compliant with their medication and attaining appropriate support to manage their conditions. The team developed a stringent triaging system whereby patients seeking medical advice and treatment are referred to the pharmacist when necessary and the appropriate course of action will be taken. Due to the pandemic, the team have adapted these services to be able to provide them in a safe way.

The Boots Pharmacy Team

Finalist
Brunel Way, Swansea
The Sore Throat Test and Treat programme enables the pharmacists to triage patients presenting with symptoms of a sore throat. Where necessary they then complete a five-to-10-minute swab-based test on the patient and, following the results, support the patient with self-care advice, education around antimicrobial stewardship and, where necessary, antibiotics to treat the infection. Following a successful pilot roll-out to the pharmacy, the service has been more widely rolled out across Swansea Bay University Health board, allowing greater accessibility for patients. The team were extremely motivated to get involved in the new service. Each member was trained in the use of the FeverPAIN score to triage patients and offer advice around self-care. Additional self-care advice links were added to each computer, allowing the team members to offer written, as well as verbal, advice to patients – freeing up time for the pharmacist to assess those who definitely needed testing.

Eleanor O’Keeffe and Shelley Griffiths

Finalist
Rowlands Pharmacy, Chapel Street, Wrexham
Eleanor and Shelley – both ACPTs working for Rowlands Pharmacy in the Wrexham area – implemented a programme in March 2019 with the objective of taking community pharmacy services from behind the pharmacy counter and out into the community. This raised awareness of, and increased access to, pharmacy services, and, in particular, community pharmacy’s role as the first port-of-call in caring for the health of the local population. They led and co-ordinated events in a mixture of community venues and local workplaces, during which they conducted blood pressure measurement, and offered advice on stop smoking, weight management, EHC, and flu vaccination. They also heightened knowledge of newer services, such as the Common Ailments Service and Sore Throat Test and Treat, and signposted patients where necessary. Shelley and Eleanor also drafted in colleagues working across the Rowlands Pharmacies in the Wrexham area to support the initiative; providing coaching and practical hands-on training.

Dave Edwards

Finalist
South Pembrokeshire Cluster
Working as a multi-agency team, a roadmap has been laid out and gradually implemented to improve respiratory health across Pembrokeshire and beyond. Starting small, Dave participated in meetings with the specialist respiratory nurses, Deb Hartman and Sian Rowlands, to identify the problems and possible improvements. Additionally, long involved in smoking cessation services, he liaised with Cath Einon, service development manager, Smoke Free Support Service, to see how the excellent work in this field can be further promoted, and spent time in specialist out-patient chest clinics talking to those running them. The plan of action has also involved examining the damage caused by smoking, particularly in deprived areas, and devising innovative ways to reduce smoking cessation rates. More recently, Dave has engaged with a singing teacher promoting lung health through singing classes geared for patients with COPD and a physiotherapist examining the viability of virtual pulmonary rehabilitation classes.

Alex Saint, Commercial Director, Kent Pharma

Dave Edwards

Winner
South Pembrokeshire Cluster
Working as a multi-agency team, a roadmap has been laid out and gradually implemented to improve respiratory health across Pembrokeshire and beyond. Starting small, Dave participated in meetings with the specialist respiratory nurses, Deb Hartman and Sian Rowlands, to identify the problems and possible improvements. Additionally, long involved in smoking cessation services, he liaised with Cath Einon, service development manager, Smoke Free Support Service, to see how the excellent work in this field can be further promoted, and spent time in specialist out-patient chest clinics talking to those running them. The plan of action has also involved examining the damage caused by smoking, particularly in deprived areas, and devising innovative ways to reduce smoking cessation rates. More recently, Dave has engaged with a singing teacher promoting lung health through singing classes geared for patients with COPD and a physiotherapist examining the viability of virtual pulmonary rehabilitation classes.

Management of Diabetes in GP Practice and Community Pharmacy

Sponsored by Napp Pharmaceuticals Limited


Mark Robinson, Healthcare Development Manager for Wales, Napp Pharmaceuticals Limited

James Jenkins

Finalist
Foundry Town Practice
The team’s work is underscored with their unfaltering conviction that all primary care staff must be appropriately trained and supported to enable people to self-manage their diabetes well, preventing the complications that can be associated with the condition. In recent years, the GP practice team at Foundry Town Clinic have expanded to include the role of a practice pharmacist in the multidisciplinary team. To provide optimal care, the pharmacist completed independent prescriber training in diabetes a few years ago with the practice and had been carrying out annual reviews and medication management for a number of years. However, one of the limitations of the service for the patient was the issue with referral and waiting times when injectable therapies needed to be initiated.    Further training was completed by the GP practice pharmacist to provide GLP1 initiation, insulin initiation and titration for patients.

Ellis Nugent and Team

Finalist
Well, Llantwit Major
Serving a close-knit rural community and a wide range of patients of all ages, diabetic patients have always been a major target group for the team and a key focus for MURs and DMRs. A particular incident showcasing just how integral the team’s assistance can be occurred when a known diabetic patient who presented to collect their medication was feeling upset after losing a close relative. The team member began to notice that the individual was turning pale and complained about feeling slightly dizzy. Knowing that these were potential signs of hypoglycaemia, another member was alerted to supply the patient with dextrose tablets and some biscuits. The patient made a recovery, thanked the team for their crucial help, and confirmed that she was experiencing a hypoglycaemic episode. Thanks to the team’s quick thinking and knowledge, they were able to prevent a potential hospital admission and further complications.

The Powys Mid-Cluster Pharmacy Team

Finalist
The team started getting involved in the management of repeat medication for patients with chronic conditions in 2019. Sparked by their belief in prudent healthcare, structured training was planned for the team members to upskill them so that they can provide support in the implementation of monitoring and safe prescribing in the practice. During the development phase of primary care monitoring for chronic disease management, the realisation struck that not all patients with diabetes were having their urine ACR done. After investigation it was found that the protocol followed by HCAs did not include ACR, hence it was being missed; they were continuing to dip the urine, which was also not happening for all the patients. The protocol was therefore updated and this work was prioritised by employing EMIS searches for all the patients who have diabetes in their problem list yet had not had an ACR in the past 12 months. Bloods and ACR requirements were then identified and requested, and the pharmacy technicians flagged all patients with ACR higher than three in which their history, medications and renal functions were reviewed.

Mark Francis, All Wales Medicines Procurement Specialist, and Chair All Wales Drug Contracting Committee

James Jenkins

Winner
Foundry Town Practice
The team’s work is underscored with their unfaltering conviction that all primary care staff must be appropriately trained and supported to enable people to self-manage their diabetes well, preventing the complications that can be associated with the condition. In recent years, the GP practice team at Foundry Town Clinic have expanded to include the role of a practice pharmacist in the multidisciplinary team. To provide optimal care, the pharmacist completed independent prescriber training in diabetes a few years ago with the practice and had been carrying out annual reviews and medication management for a number of years. However, one of the limitations of the service for the patient was the issue with referral and waiting times when injectable therapies needed to be initiated.    Further training was completed by the GP practice pharmacist to provide GLP1 initiation, insulin initiation and titration for patients. With this new initiative, patients can be booked in for review or referred by the other members of the multidisciplinary team with the practice pharmacist when needed during care. This is the only insulin initiation service provided by a practice pharmacist in the health board and includes advice to all members of the practice team regarding management of insulin and review where needed. 

Management of Substance Dependency in the
Community

Sponsored by Ethypharm UK


Ken Sutherland, National Sales Manager, Ethypharm UK

David Pitman

Finalist
Rowlands Pharmacy, Chapel Street, Wrexham
At the start of COVID-19, Rowlands Pharmacy concentrated the provision of substance dependency programmes to one branch, Chapel Street. The programme increased from 45 clients to 120 clients (167 per cent increase) and the needle exchange transactions increased by 246 transactions (May 2019) to 500 transactions (May 2020). Chapel Street is a busy community pharmacy which provides a separate entrance for substance dependency clients. The team provide an excellent, efficient programme which treats all clients as individuals – building a rapport with the client group which enables them to deliver support to the individuals and signpost them to the appropriate agencies. As a result of their efforts and commitment, the team positively impact their clients’ lifestyles – possessing the ability to highlight the associated problems with substance dependency, such as housing issues, homelessness, financial hardship and mental health issues, and offer appropriate assistance. For example, they regularly refer clients to the Wrexham Substance Misuse Service and other organisations, such as the Salvation Army, soup kitchen, community care collaborative group, and mental health teams. Furthermore, they are the lead local pharmacy for the Kaleidoscope project which aims to reduce offending by addressing substance dependency-related issues and providing opiate substitution therapy for a 12-week period for people leaving prison.

Jonathan Smith

Finalist
Mayberry Pharmacy, Newport
Substance dependency in the Aneurin Bevan University Health Board is a significant challenge, with dependency to prescribed hypnotics, anxiolytics, pregabalin and opioids a particular issue. In collaboration with the health board, a novel service based at Mayberry Pharmacy, Newport, has been developed, in which they work in partnership with local GP practices to support patients with substance dependency issues. The service involves Jonathan, as a pharmacist independent prescriber, based in the community pharmacy, offering a managed drug withdrawal service for patients that are addicted to prescribed medication. Patients are identified by the GP practice and are subsequently referred into the service. Thereafter, the key aspect of the service is in building a strong rapport through 30-minute appointments with the patient based on honesty and trust and motivational interviewing techniques, allowing the patient to guide their own treatment pathway often via ‘step down’ prescribing. Much of the training of the staff in relation to the initiative has been addressing myths around addiction – ensuring that they recognise the patients’ challenges and treat those experiencing substance dependency in the same way as they would any other patient i.e. demonstrating understanding, empathy and patient-centered care.

Liz Nicholas

Finalist
Robert Street Surgery, Milford Haven
Robert Street Surgery has a practice population of approximately 8,500 – the demographics of which mean that substance dependency is an issue which they encounter. In the practice, the GPs see many patients who have moved into the area dependent on opioids, benzodiazipines and Gabapentoids. Once identified as needing help, they have a consultation to review their condition and set out a plan. Patients are also identified from acute prescription requests, requests for reprints, ‘lost medication’ queries and frequent holiday supply requests. As a key part of the practice’s course of action, Liz monitors and reviews the patients and their prescriptions; the intervals and frequency are patient-dependent, but the individuals are also free to seek help between review dates. The team also work closely with the Hwyel Dda pain team on certain higher risk, more complex patients; attaining expert advice and support. As the practice pharmacist, Liz is a vital asset in being accessible to the patient and having more time to review and discuss any issues with them. Local pharmacies experiencing script issues and concerns regarding these patients also know that they can contact Liz directly to resolve these rather then add to the workload of the GPs.

Ken Sutherland, National Sales Manager, Ethypharm UK

Jonathan Smith

Winner
Mayberry Pharmacy, Newport
Substance dependency in the Aneurin Bevan University Health Board is a significant challenge, with dependency to prescribed hypnotics, anxiolytics, pregabalin and opioids a particular issue. In collaboration with the health board, a novel service based at Mayberry Pharmacy, Newport, has been developed, in which they work in partnership with local GP practices to support patients with substance dependency issues.

Pharmacy Student Leadership

Sponsored by The Pharmacists’ Defence Association


Mark Koziol, Chair, the Pharmacists’ Defence Association

Dafydd Rizzo

Finalist
As Chairman of the Welsh Pharmaceutical Students Association (WPSA), and in line with the Welsh School of Pharmacy and Pharmaceutical Sciences celebrating its centenary year, Dafydd decided to implement a series of important changes. For example, to support the first years at the start of the academic year, he helped to organise an Initiation Social which got the new students mixing before they started their first day. Under his leadership a huge range of social activities have been undertaken, leading to them raising £3,702.63 for the nominated charity, Life for African Mothers. In addition to this, Dafydd has been undertaking research about students’ views on multisector pre-reg.

Elizabeth Fullwood

Finalist
Elizabeth has taken a very active role to educate and support her peers in relation to the important topic of sexual health. She is part of a national student-led society called Sexpression, and in particular a member of the Cardiff Sexpression Committee. In her role she is responsible for teaching comprehensive sex and relationships education to young people in secondary schools, making sure that they’re equipped with the right information for later in life. Recently, they have extended the teaching to young adults at university, and Eizabeth was approached by one of the lecturers so that she can lead the delivery of sexual health training for the first- and second-year students in the course.

Hannah Elizabeth Parnell

Finalist
Hannah currently presents to potential new applicants and their parents at every UCAS interview day during the ‘information talk’ – and is inspirational in helping their conversion rates. Additionally, Hannah is instrumental in showcasing the course in a positive light and providing a great first impression of the student body. She is trustworthy, reliable and turns up to every scheduled event. Hannah also conducts tours, answers questions about the course from potential applicants, and is confident, knowledgeable, and possesses effective communication skills – ultimately being an exemplary ambassador for the School of Pharmacy.

Harry Warner

Finalist
Harry worked with the UG Student Recruitment Team and delivered an excellent presentation to all of the applicants and their parents / carers / friends across 11 interview days during the UCAS cycle. Harry also organised a team of students to help on each interview day, with tours of the school for applicants and guests. With this being an important part of the recruitment process, and the interaction of the applicants with current students being a key tool, Harry’s input was indispensable. He has previously been the WPSA representative for the school, and the ‘face’ of the School of Pharmacy.

Joseph Howe

Finalist
Joseph has worked at several different Well Pharmacies as a relief dispenser which has led to him gaining vital experience of working with many different pharmacists, and in dealing with a wide array of patients and scenarios. He has also worked many university open days, showing potential new students around the pharmacy building and answering any questions which they may have. On top of this, he was elected to be social secretary of the WPSA – helping to raise money for a chosen charity every year by contributing to the organisation of fun and inclusive socials.

Kate Eleri Burd

Finalist
Over the past year, Kate has assisted during several Cardiff University open days at the School of Pharmacy, in which her primary role has been to engage with prospective students and their families, and initiate discussions surrounding the MPharm degree and pharmacy career pathways. Furthermore, she is a Trio Sci Cymru ambassador for Cardiff University, supporting the delivery of STEM outreach programmes to key stage three pupils across South Wales. During Trio Sci Cymru sessions, Kate is provided with the opportunity to discuss the MPharm degree to pupils and answer any questions they have relating to the profession.

Mark Koziol, Chair, the Pharmacists’ Defence Association

Dafydd Rizzo

Winner
As Chairman of the Welsh Pharmaceutical Students Association (WPSA), and in line with the Welsh School of Pharmacy and Pharmaceutical Sciences celebrating its centenary year, Dafydd decided to implement a series of important changes. For example, to support the first years at the start of the academic year, he helped to organise an Initiation Social which got the new students mixing before they started their first day. Under his leadership a huge range of social activities have been undertaken, leading to them raising £3,702.63 for the nominated charity, Life for African Mothers. In addition to this, Dafydd has been undertaking research about students’ views on multisector pre-reg.

Independent Community Pharmacist of the Year

Sponsored by waleshealthcare.com

 


Raj Aggarwal OBE, MD, Central Pharmacy

Gareth Harlow, Harlow & Knowles Pharmacy, Penygroes

Finalist
Hywel Dda University Health Board
Gareth is recognised by his colleagues and community alike for the significant influential and sustained contributions he makes to community pharmacy practice in Hywel Dda. Passionate about the profession, in 2018 he applied to become a Community Pharmacy Champion for the health board. Within this role Gareth has supported the health board’s community pharmacy team with developing new ideas and services, such as the pharmacy walk-in centres, the Hywel Dda community pharmacy QR boards, and the updating of the health board’s local enhanced service, Triage and Treat.

Jonathan Smith, Mayberry Pharmacy, Newport

Finalist
Aneurin Bevan University Health Board
Jonathan is a well-respected community pharmacy manager in Newport Mayberry’s, and has consistently delivered excellent pharmacy services to his customers, as well as established extremely good links with local practices. He has a passion for community pharmacy and always liaises professionally with the health board on any pharmacy issues that are appropriate. Also notable has been his cultivation of links within the Newport Neighbourhood Care Networks (NCNs), representing the views of community pharmacy in NCN meetings; again, widening his primary care network.

Niki Watts, Vale of Neath Pharmacy, Glynneath

Finalist
Swansea Bay University Health Board
Niki always strives to do the best for his patients and community, and is keen to offer all services commissioned within the health board – old and new. During COVID-19, Niki quickly found a way to allow his patients access to the pharmacy in a safe way when they needed to physically attend. As an independent prescriber, he even wanted to extend the conditions he could treat to ensure that patients’ needs were met. When Niki realised that as the situation worsened, he would not be able to visit the care homes that he provides the Medicines Management in Care Homes service to, he took it upon himself to train the staff at the care homes.

Llyr Williams, Penygroes Pharmacy, Gwynedd

Finalist
Betsi Cadwaladr University Health Board
Being in such a rural, tight-knit community, it is extremely important to Llyr that he delivers a tailored and confidential service to each of his patients; aiming to put the pharmacy at the heart of the village, as a first port-of-call for the local community. He always ensures that each patient receives the best care possible, whether that be delivering prescriptions or shop items during his lunch hour, or recognising the need for one of his elderly patients to have their medication in MDS.

Raj Aggarwal OBE, MD, Central Pharmacy

Gareth Harlow, Harlow & Knowles Pharmacy, Penygroes

Winner
Hywel Dda University Health Board
Gareth is recognised by his colleagues and community alike for the significant influential and sustained contributions he makes to community pharmacy practice in Hywel Dda. Passionate about the profession, in 2018 he applied to become a Community Pharmacy Champion for the health board. Within this role Gareth has supported the health board’s community pharmacy team with developing new ideas and services, such as the pharmacy walk-in centres, the Hywel Dda community pharmacy QR boards, and the updating of the health board’s local enhanced service, Triage and Treat.

Jonathan Smith, Mayberry Pharmacy, Newport

Winner
Aneurin Bevan University Health Board
Jonathan is a well-respected community pharmacy manager in Newport Mayberry’s, and has consistently delivered excellent pharmacy services to his customers, as well as established extremely good links with local practices. He has a passion for community pharmacy and always liaises professionally with the health board on any pharmacy issues that are appropriate. Also notable has been his cultivation of links within the Newport Neighbourhood Care Networks (NCNs), representing the views of community pharmacy in NCN meetings; again, widening his primary care network. Jonathan has developed an effective team who work together to serve the local community, with patient care at the forefront of everything they do. The pharmacy has long been recognised as a centre of training, successfully supporting pre-registration pharmacists for the last seven years. As an independent prescriber, Jonathan has been commissioned by Aneurin Bevan Health Board to support substance dependency; prescribing for patients in order to reduce their addiction to prescribed medication. In addition to this, he’s working with the health board to develop an advanced minor ailments service.

Lifetime Achievement Award

Sponsored by Bestway Medhub


Emma Evanson, National Sales Manager, Bestway Medhub

Elen Jones Director for Wales, Royal Pharmaceutical Society

Paul Harris, Director of Community Pharmacy Wales, Chair Welsh Pharmaceutical Committee

Chief Pharmacists’ COVID Special Recognition Award

Sponsored by Wales’ Chief Pharmacists


Judith Vincent, Clinical Director for Pharmacy, Abertawe Bro Morgannwg University Health Board

Mark Francis, All Wales Medicines Procurement Specialist, and Chair All Wales Drug Contracting Committee

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