Demonstrative of the pharmacy’s innovative ethos, they aimed to look beyond the traditional methods of the dispensing process, while maintaining confidence in both accuracy and safety. The opportunity to do this was presented in July of this year when they were selected to become the second site in the UK, and the first in Wales, to pilot the innovative Golden Tote supply service provided by their main wholesaler, Phoenix Healthcare Distribution.
Golden Tote uses enhanced ordering software to order the individual items required for an individual prescription. When they are supplied, each item is scanned using barcode technology to ensure that the correct product is supplied to the correct patient.
The team have also focused on ensuring that patients have access to the services most needed during this time – such as the Common Ailments Scheme and the Emergency Supply Service.