The pharmacy was established in 1991 and recently relocated into new premises close to its original location in March 2019. Since the relocation, the dispensary size has trebled, boasting a modern design with separate dispensing areas for acute, repeat and MDS prescriptions, a quick advice area, and a confidential consultation room. During COVID-19, 10m of extra storage space was freed up to accommodate the unprecedented demand, while their script filing and shelf numbering system reduced the time taken searching for completed items.
Working closely with their local surgery, the pharmacy have actively promoted CAS through instore and digital marketing, resulting in a significant increase in the uptake of the CAS to enable GPs to focus on COVID-related patients and queries. The numbers registered have risen from 100 to over 250 within two months post-lockdown.
IP training has been consistently homed in on too as the continuing shift in focus to a service-driven contract prompted the pharmacy to enroll their pharmacy manager, Thomas Harries, onto an independent prescribing course which he is due to qualify from in late 2020.
Since September 2019 a FOC 20min electrotherapy session has been offered with a trained staff member for patients in acute and chronic pain.