Aware of the advantages reaped by the Common Ailment Service in making it easier for people to receive NHS-approved treatment and simultaneously freeing up GP appointments, when Chris Bryan joined Boots Port Talbot, he realised that he could make a difference to the health of the community he serves through it.

In addition to this scheme, the pharmacy team have improved other NHS services they offer; implementing the stop smoking service, emergency contraceptive service, and providing a medicine use review to eligible patients to ensure that they are compliant with their medication and attaining appropriate support to manage their conditions.

The team developed a stringent triaging system whereby patients seeking medical advice and treatment are referred to the pharmacist when necessary and the appropriate course of action will be taken. Due to the pandemic, the team have adapted these services to be able to provide them in a safe way.