In the face of the unique challenges of the pandemic, the team were able to ensure the continuity of supply of medicines for COVID-19 patients receiving care on the intensive care unit, at a time when national shortages risked the unavailability of some key critical care medicines. This was a crucial factor in the care of these patients and without the actions of this team, patient care and recovery would have been seriously compromised.

Within days the critical care lead had designed a pharmacy training programme for pharmacists to provide support in the critical care unit and this was delivered for pharmacists from across the health board, increasing the number of pharmacists providing care on the unit.          

Additionally, they worked to reassure pharmacy staff; some of whom may have felt uncomfortable in a new and unfamiliar setting.